ROC Management

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ROC Management

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    • Landlord Fees
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  • Tenant
    • The Renting Process
    • Renting FAQs
    • Tenant Fees - AST
    • Tenant Fees - Non AST
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  • More
    • Home
    • About Us
      • Who We Are
      • Residential Lettings
      • Property Management
      • Market Appraisal
    • Landlord
      • Landlord Fees
      • Landlord Obligations
      • The Letting Process
    • Tenant
      • The Renting Process
      • Renting FAQs
      • Tenant Fees - AST
      • Tenant Fees - Non AST
    • Contact Us
  • Home
  • About Us
    • Who We Are
    • Residential Lettings
    • Property Management
    • Market Appraisal
  • Landlord
    • Landlord Fees
    • Landlord Obligations
    • The Letting Process
  • Tenant
    • The Renting Process
    • Renting FAQs
    • Tenant Fees - AST
    • Tenant Fees - Non AST
  • Contact Us

Privacy Policy

 Privacy Notice – ROC Management

At ROC Management, we are dedicated to safeguarding the privacy and confidentiality of the personal information entrusted to us by our clients, tenants, and users. This Privacy Notice outlines how we collect, use, store, and protect the personal data we gather from individuals interacting with our services. We encourage you to read this notice carefully to understand our practices concerning your personal data.


1. Information We Collect

We may collect various types of personal information, including but not limited to:

  • Contact information: such as your name, email address, and phone number.
  • Demographic information: such as age, gender, and location.
  • Usage data: including IP address, device information, and browsing activity on our website.
  • Payment details: if applicable, such as bank account information or payment card details.


2. How We Use Your Information

We use the information we collect for the following purposes:

  • To provide and improve our services: Ensuring we deliver the best possible experience for our clients.
  • To personalise your experience: Tailoring our communications and services to your preferences.
  • To communicate with you: Sending important updates, marketing information, or responding to queries.
  • To process transactions: If applicable, managing rental payments, deposits, and other financial activities.
  • To analyse and improve our website and services: Understanding how our services are used and identifying areas for improvement.
  • To comply with legal obligations: Ensuring we meet all applicable laws and regulations.


3. Information Sharing

We may share your personal information with third parties in the following circumstances:

  • With your consent: If you have given us permission to share your information.
  • To fulfil our contractual obligations: For example, with contractors or third-party service providers who assist with property management.
  • For legal and regulatory compliance: As required by law or regulation.
  • With trusted partners and service providers: Who help us operate and enhance our services.
  • In the event of a merger or acquisition: Where your data may be transferred as part of the business assets.


4. Data Security

We implement appropriate technical and organisational measures to protect your personal information from unauthorised access, disclosure, alteration, or destruction. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee full protection against all risks.


5. Your Rights

Under data protection laws, you have certain rights regarding your personal information. These rights may include:

  • The right to access: You can request copies of the personal data we hold about you.
  • The right to correct: You may request that we correct any inaccurate or incomplete information.
  • The right to delete: In some cases, you may request that we erase your personal data.
  • The right to restrict processing: You may object to or request that we limit certain data processing activities.

To exercise any of these rights, or if you have any privacy-related inquiries, please contact us using the details provided below.


6. Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes outlined in this Privacy Notice, or as required by law. Once your personal information is no longer needed, we will securely delete or anonymise it.


7. Third-Party Links

Our website and services may contain links to third-party websites or applications. Please be aware that we are not responsible for the privacy practices of such third parties. We encourage you to review the privacy policies of any external sites before providing them with your personal information.


8. Updates to this Privacy Notice

We may update this Privacy Notice from time to time to reflect changes in our practices, services, or legal obligations. Any material changes will be communicated through appropriate channels, and we encourage you to review this notice periodically for the latest information.


If you have any questions or concerns about our privacy practices or this Privacy Notice, please contact us at:
Email: info@rocmanagement.co.uk
Phone: 0207 183 6132
Office Address: 40 Bank Street, London, E14 5NR

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