Property Management

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At ROC Management, we offer comprehensive property management services that take the hassle out of owning and renting out property. Whether you’re a first-time landlord or an experienced investor, our expert team is dedicated to ensuring that your property is managed efficiently, effectively, and in compliance with all relevant legislation. Our goal is to maximise the return on your investment while providing you with peace of mind that your property is in safe hands.

Property management is the process of overseeing the daily operations of a rental property. It involves everything from tenant management and rent collection to handling maintenance requests and ensuring legal compliance. At ROC Management, we provide a full range of property management services, designed to cater to the specific needs of both landlords and tenants.

Our services are flexible, meaning we can tailor our offering to suit your requirements – whether you need help with tenant sourcing, full property management, or anything in between.

We begin by finding the best tenants for your property. This includes:

• Comprehensive tenant vetting: We conduct rigorous background checks, including employment verification, credit assessments, and landlord references to ensure your tenants are reliable and trustworthy.
• Advertising your property: We use a combination of online property portals and our extensive network to promote your property to a wide pool of potential tenants.
• Viewings & negotiations: We arrange and conduct property viewings at a time that suits you, helping to secure the best tenants for your property.

Ensuring your rent is paid on time and managing financial matters is crucial to the smooth running of your property portfolio. We provide:

• Timely rent collection: We handle all aspects of rent collection, including setting up standing orders and monitoring payments. Should any issues arise, we deal with arrears quickly and efficiently.
• Regular financial reporting: You’ll receive clear, detailed monthly statements outlining income, expenses, and any deductions for maintenance or repairs.
• Deposit management: We ensure that all deposits are registered with the relevant government-approved tenancy deposit schemes (TDP), in line with legal requirements.

Keeping your property in good condition is vital for tenant satisfaction and the longevity of your investment. We provide:

• Routine inspections: Regular property inspections are conducted to check for any maintenance issues and ensure the property is being well cared for by tenants.
• Maintenance & repairs management: From leaky taps to larger structural issues, we handle all property maintenance and repairs, using trusted contractors. We ensure that any work is carried out swiftly and to a high standard.
• Emergency support: Our tenants have access to a 24/7 emergency helpline, ensuring that urgent issues are resolved quickly, and your property remains in good condition.

We ensure that your property is fully compliant with all relevant laws and regulations, which are constantly changing. This includes:

• Health and safety compliance: We organise mandatory checks such as gas safety inspections, electrical safety certificates, and fire risk assessments.
• Tenancy agreements: We draft and execute legally sound tenancy agreements that comply with current laws, protecting both landlords and tenants.
• Legislation updates: We keep you informed of any changes in legislation that may affect your property, including rent increases, tenancy laws, and deposit protection rules.

Effective communication is key to a successful landlord-tenant relationship. We handle all tenant-related matters, including:

• Tenant queries & issues: From general questions to more complex concerns, we act as the first point of contact for tenants, ensuring that issues are dealt with promptly and professionally.
• Tenant renewals & rent increases: We manage lease renewals and negotiate rent increases in line with the market, ensuring that both tenants and landlords are satisfied with the terms.
• Ending tenancies & check-out process: When tenants move out, we manage the check-out process, including conducting a full inventory check, dealing with deposit returns, and preparing the property for re-let if required.

At ROC Management, we offer two main levels of service, depending on how much involvement you wish to have:

• Fully Managed Service: We take care of everything from tenant sourcing to rent collection and maintenance, leaving you with more time to focus on other things while we manage your property.
• Let-Only Service: If you prefer to manage your property yourself but need help finding tenants, our let-only service will advertise your property, conduct viewings, and help you secure the right tenant. After the tenancy agreement is signed, the management is handed back to you.

With over 20 years of experience in the London property market, we have extensive local knowledge and a proven track record of delivering excellent property management services. We know what it takes to maximise the value of your property and ensure that tenants are happy and satisfied.

We understand that no two properties or landlords are the same. Our team works closely with you to tailor our services to your specific requirements, ensuring that your needs are met at every stage of the process.

We pride ourselves on our clear and honest communication. You’ll always be kept up to date with the status of your property, and we’ll provide regular reports and updates on important issues. Our team is always just a phone call or email away, ready to offer advice or resolve any concerns.

With constantly changing legislation, it’s essential to ensure your property is compliant with all legal requirements. We take care of this for you, so you don’t have to worry about keeping up with new rules and regulations.

Our tenants have access to a 24-hour emergency helpline for urgent issues, and we provide fast solutions to any maintenance or repair problems. This ensures that your property remains in excellent condition, with minimal disruption.

Whether you need full property management or just some assistance with tenant sourcing, ROC Management is here to help. If you would like more information or a free, no-obligation consultation about your property, please contact us today.